Aetna Reinstates Disability Insurance Benefits to Home Depot Manager

Prior to disability our client worked as a Warehouse Distribution Operations Manager for Home Depot, a job that not only required supervision of employees, but a significant amount of physical ability. However, a long fight with uncontrolled diabetes and severe diabetic neuropathy reached a point where he was no longer able to meet the physical demands of his occupation leaving him with little choice but to file a claim for short and long term disability benefits under the Home Deport disability policy with Aetna. Initially, our client did not experience any issues with Aetna- his claim for short term disability was approved and then transitioned to long term disability and in turn approved with no problems. Like the overwhelming majority of Aetna disability policies, his policy contained a 24 month “own occupation” definition of disability. Aetna continued to pay his benefit for the entire 24 month “own occupation” period, but when it came time to review his continued eligibility for benefits under the “any occupation” standard of disability Aetna determined he was no longer disabled under the policy. At that time he contacted our Office and spoke with Attorney Jessup.

The Appeal

In denying our client’s claim for continued benefits Aetna employed a common insurance company tactic – sending information to a treating physician for review and comment and when not hearing back assuming the treating physician is in agreement with the insurance company findings. In this case, Aetna’s reviewing doctor did speak with our client’s doctor and from that conversation unilaterally determined that our client would be capable of “light work” as set forth by the Department of Labor. Aetna’s doctor’s report was then sent to our client’s doctor for comment. When our client’s doctor did not respond, despite there being no confirmation he ever saw the report, Aetna relied solely on its doctor’s opinion that our client could work. In doing so Aetna ignored our client’s long history of medical support from his doctor that he did not have the ability to work in any meaningful capacity due to his severe diabetic neuropathy.

In preparing our client’s appeal Attorney Jessup focused his attention on refuting Aetna’s doctor’s opinion. Of particular note, the findings of the doctor’s report claimed that our client’s conditions were based completely on self-report and lacked any objective evidence to support a claim for disability at any time. This opinion was not only in contrast to the medical records available but also in complete contrast to Aetna’s earlier medical reviews that found our client’s condition would prevent him from working in a meaningful capacity. This alone undermined the credibility of Aetna’s doctor.

Despite being of the opinion our client was not disabled, as noted above Aetna’s doctor determined he would be capable of light duty demand work. Interestingly enough, this was the same physical demand level of our client’s pre-disability occupation. Based on the opinion he could perform light duty work, Aetna had its vocational department conduct an occupational review of our client’s file, which resulted in an opinion that he would be able to perform the duties of his former occupation. Further review of the vocational report and applicable policy language made it clear that based on our client’s education, training and experience the only occupation that would meet the 60% wage requirement for a “reasonable occupation” was in fact his original job. Aetna had essentially done a complete turnaround from its opinion for the previous 24 months that he could not perform his former occupation.

In an effort to properly address our client’s level of physical ability in a work setting, Attorney Jessup arranged for him to undergo a functional capacity examination, the results of which indicated our client’s ability for work fell below a sedentary demand level. Attorney Jessup then gathered additional information in support of ongoing disability to include clarification from his treating physician regarding the conversation he had with Aetna’s doctor and the report sent for his opinion as a result of same.

Aetna Overturns The Denial of Benefits

Upon filing of the appeal, Aetna not only used the allotted 45 days to render a decision, but also exercised its right to 45 day extension to review the appeal submitted by Attorney Jessup. Assuredly, Aetna was trying to find any plausible way to uphold its denial, but the information and argument in Attorney Jessup’s appeal was overwhelming in support of our client’s disability. At the expiration of the 90 day review period, Aetna notified our office that it was reinstating our client’s claim for benefits and forwarding all past due benefits.

Questions About Hiring Us

Do you help Aetna claimants nationwide?

We represent Aetna clients nationwide and we encourage you to contact us for a FREE immediate phone consultation with one of our experienced disability insurance attorneys.

Can you help with a Aetna disability insurance policy?

Our disability insurance lawyers help policy holders seeking short or long term disability insurance benefits from Aetna. We have helped thousands of disability insurance claimants nationwide with monthly disability benefits. With more than 40 years of disability insurance experience we have helped individuals in almost every occupation and we are familiar with the disability income policies offered by Aetna.

How do you help Aetna claimants?

Our lawyers help individuals that have either purchased a Aetna long term disability insurance policy from an insurance company or obtained short or long term disability insurance coverage as a benefit from their employer.

Our experienced lawyers can assist with Aetna:

  • ERISA and Non-ERISA Appeals of Disability Benefit Denials
  • ERISA and Non-ERISA Disability Benefit Lawsuits
  • Applying For Short or Long Term Disability Benefits
  • Daily Handling & Management of Your Disability Claim
  • Disability Insurance Lump-Sum Buyout or Settlement Negotiations

Do you work in my state?

Yes. We are a national disability insurance law firm that is available to represent you regardless of where you live in the United States. We have partner lawyers in every state and we have filed lawsuits in most federal courts nationwide. Our disability lawyers represent disability claimants at all stages of a claim for disability insurance benefits. There is nothing that our lawyers have not seen in the disability insurance world.

What are your fees?

Since we represent disability insurance claimants at different stages of a disability insurance claim we offer a variety of different fee options. We understand that claimants living on disability insurance benefits have a limited source of income; therefore we always try to work with the claimant to make our attorney fees as affordable as possible.

The three available fee options are a contingency fee agreement (no attorney fee or cost unless we make a recovery), hourly fee or fixed flat rate.

In every case we provide each client with a written fee agreement detailing the terms and conditions. We always offer a free initial phone consultation and we appreciate the opportunity to work with you in obtaining payment of your disability insurance benefits.

Do I have to come to your office to work with your law firm?

No. For purposes of efficiency and to reduce expenses for our clients we have found that 99% of our clients prefer to communicate via telephone, e-mail, fax, sessions, or Skype. If you prefer an initial in-person meeting please let us know. A disability company will never require you to come to their office and similarly we are set up so that we handle your entire claim without the need for you to come to our office.

How can I contact you?

When you call us during normal business hours you will immediately speak with a disability attorney. We can be reached at 800-682-8331 or by email. Lawyer and staff must return all client calls same day. Client emails are usually replied to within the same business day and seem to be the preferred and most efficient method of communication for most clients.

Dell & Schaefer Client Reviews   *****


I was approved for LTD benefits through my group insurance carrier, but to later have my LTD benefits terminated by them as well. I felt totally defeated and devastated. My case at times, with the going back-and-forth with the insurance company was challenging to say the least, intimidating, extremely exhausting to the point there were many times I wanted to give up. My family and I determined that I needed an attorney who understood the complexity of my case, my medical condition and the various LTD and ERISA rights/laws. My family and I reached out to Dell & Schaefer to help assist me with my case, I spoke with Attorneys Dell & Schaefer about my case for an hour, they were very compassionate towards my family and I. My Attorney handled my case with the insurance company with a relentless and dogged determination. He thoroughly walked me through and explained the legal process and my options at each stage.

My attorney worked very hard on my case throughout the entire process, he took time to research and clearly understand my condition and reassure me and believed we had a chance to win my case from the start. If there were any potential roadblocks he notified me immediately. He kept my family and I up-to-date about my case, he called often to reassure me and/or check on how I was doing and to answer any questions I may have had. He was very prompt in returning calls and emails and sharing all correspondence with me from the insurance company from start-to-resolution.

My attorney’s professionalism, research and attention to detail was greatly appreciated. His perseverance and diligence was impressive. In addition, Vanessa Arriaga, was very thorough, reliable and driven to help me in every way possible. Ms. Arriaga provided outstanding dedication to my case, she provided me with prompt information in a timely manner, explained new information to me if my attorney wasn’t available, as well as if I called with additional information or questions she was patient, knowledgeable and provided personal attention and compassion.

My attorney demonstrates all the right traits a client looks for in an attorney, respect, honesty, hard work and integrity! Thank you for your helping me win my case and assisting me in the next chapter as a client.

***** 5 stars based on 202 reviews

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